Papa John’s, one of the countries largest pizza chains will be under new leadership in the form of former president Steve Ritchie. Steve has been a part of the Papa John’s family since the late 1990s where he served as a customer service rep, a franchise owner and now CEO of the company. Steve Ritchie was appointed CEO after offensive language was used by a former employee.
One of his first acts as the newly appointed CEO, Steve Ritchie has sent out a handwritten letter to both customers and employees apologizing for any offensive language that might have hurt people. In the letter, Steve Ritchie expressed an understanding for the distrust and anger towards the company, however, he urges the public to understand as well that those hurtful words where spoken by one individual and not by the thousands of employees and staff that make up Papa John’s, at the end of the day Papa John’s is a collection of people and not one person. Although he pleaded for understanding from the public, he acknowledges that Papa John’s still has a responsibility to reclaim their trust and loyalty through more than words.
His first act of action the letter states is to hire experts that will fully audit the company in order to understand the culture within it, what he and his advisors learn from the data will help progress Papa John’s onto a better company. In addition, himself along with many of his top senior management department will travel across the country to speak with customers and employees alike about what they think should be done to increase the transparency and inclusion of all ideas. There is no doubt that the addition of Steve Ritchie has formulated a new hope for the Papa John’s company going forward into the future.